Refunds & Cancellations
Last updated: 2026-10-02
Cancelling your plan
You can cancel at any time by emailing thindaam.ai@gmail.com. Your store stays live until the end of the billing period you have already paid for, and you are not invoiced again after that.
Setup fee
The one-time setup fee is refunded in full if you cancel before we begin setting up your store. Once setup work has started it is not refundable, because the work has been done.
Monthly plan fees
A monthly fee for a period that has started is not refunded pro-rata if you cancel part of the way through it. We will refund a fee in full where we charged you in error, charged you twice, or could not provide the service for that period.
How refunds are paid
Approved refunds go back to the original payment method and usually reach you within 5–7 business days of approval. To ask for a refund, email us with your invoice number.
Orders on your store
Cancellations and refunds for goods your customers buy from your store are governed by your own store’s policy, not this one.